Designed and wrote the copy for new engagement emails as well as created a spreadsheet for the design, success, and marketing teams to follow. This spreadsheet acts as a guide/standard and is tied to our new back-end Engagement Dashboard, which I also designed. The goal is to bring users back into the app with something relevant for them to do and have that “something” aligned with where users need help in their journies, i.e. becoming Mentors.

Designed and prototyped a full analytics and engagement reporting suite for organizations using Talentsky.com. It allows orgs to drill down into user metrics, follower engagement, mentor activity and more using real time data from the platform.

Worked closely with design and engineering teams to prioritize features for production release.

Designed, wrote the copy, and handed-off engineering assets to the developer for the Talentsky Customer Success page to help users get the most out of the platform.

Liaise between clients end-users and product development team to recommend new product enhancements for the upcoming quarter based on feedback from research sessions.

I developed a complete process for gathering user feedback data by improving the customer success process in collaboration with the design and marketing teams. I outlined the process in Google Documents, making it easy for various teams to follow along, share feedback on how we can refine the process over time, and identify who owns which step in the process.

I created user questionnaires (Mentor and non-Mentor) for customer badge holders to take 2-3 weeks after onboarding. The goal is to capture how they use the product, how often, their satisfaction level and feedback so we can iterate, test, and ultimately improve the user experience.

Collaborate on compelling on-boarding UX to engage new joiners to reach Mentor status on Talentsky.

Prepare, design, and structure the flow of prospect proposals to better communicate the what, how, and why of Talentsky to convert them to customers. The proposal is sent before the contract, giving the prospect a visual of the deployment strategy, timeline, investment, and savings vs traditional sourcing methods.

As an ongoing task, I work to prepare, design and iterate the Series B pitch deck to help our founder raise capital. The goal is to present our mission, values, features, disclaimer, and financials in a way that's detailed, clear, and enticing. The pitch deck needs to communicate who we are and how we are different, what we do and those our core features, and why we do what we do.