roles

Build customer support programs by identifying key customer needs and designing accessible, multichannel support options (e.g., chat, email, phone). Train support teams, use data to optimize responses, and regularly gather feedback for continuous improvement.

In this Workshop you will learn how to integrate product design with distribution. Specially, the Workshop will showcase the balance between the important, but slow to scale, SaaS model with consumer revenue development through paid media. This combination, while very compelling, creates significant product complexities, which will be reviewed.

Develop and implement strategies for improving customer service, ensuring continuous enhancement of the overall customer experience.

Develop plans to attract and retain users, customers, or audiences for a product, service, or platform. Optimize user interactions and experiences to achieve specific business objectives, such as increasing user retention, driving conversions, or enhancing brand loyalty.

Helped develop the AI strategy for maintenance of roles, tasks, and skill databases at Talentsky.

I attended Jordan Kepler's Damascus Creation workshop to learn about the basics of bladesmithing, especially with high carbon steel. I learned a basic overview of how bladesmithing works, as well as how the unique patterns and artwork are created with each blade.

Carefully curate written, descriptive content, and enhance existing content, for use in the Talentsky language model AI. Select and organize high quality text to improve the model's language understanding, by filtering relevant information, ensuring diversity and accuracy, and structuring content to cover a broad range of topics and contexts.

Applied for a federal grant from the national Fulbright Association. Assessed chapter needs, created a year-long timeline of activities and events, developed a budget for each proposed program, and created a compelling grant proposal that described how funds would be used by the Rhode Island chapter.

Provide real-time user support to Talentsky users and enterprise clients. Proactively observe user behavior, directly address user issues and questions in a timely manner.

Collaborate with teams at Talentsky andTandym to identify opportunities to drive product growth and user engagement, and develop data-driven recommendations for leadership.