roles

Participants will learn to understand customer expectations, collaborate across colleagues to prioritize and design customer experience, and execute plans for customer success.

In this Apprentice level Workshop I will describe the what, why and the how of raising investment capital from direct investors.

In this Workshop I will discuss and demonstrate how I manage product releases on a Google Document including the Web and Mobile UX expressed through Adobe XD.

Should I use AI, or what if RPA is the right choice? These questions and more will be discussed during this informative session helping to demystify these two technologies.

Build customer support programs by identifying key customer needs and designing accessible, multichannel support options (e.g., chat, email, phone). Train support teams, use data to optimize responses, and regularly gather feedback for continuous improvement.

In this Workshop you will learn how to integrate product design with distribution. Specially, the Workshop will showcase the balance between the important, but slow to scale, SaaS model with consumer revenue development through paid media. This combination, while very compelling, creates significant product complexities, which will be reviewed.

Develop and implement strategies for improving customer service, ensuring continuous enhancement of the overall customer experience.

Develop plans to attract and retain users, customers, or audiences for a product, service, or platform. Optimize user interactions and experiences to achieve specific business objectives, such as increasing user retention, driving conversions, or enhancing brand loyalty.

Helped develop the AI strategy for maintenance of roles, tasks, and skill databases at Talentsky.

I attended Jordan Kepler's Damascus Creation workshop to learn about the basics of bladesmithing, especially with high carbon steel. I learned a basic overview of how bladesmithing works, as well as how the unique patterns and artwork are created with each blade.