Design Customer Success Initiatives
Achievement
Design Customer Success Initiatives
Design, implement, or evaluate customer success initiatives, in collaboration with UX design team.
And the skills you'll learn
What attendees learn
Participants will create a customer journey map for a hypothetical product. This involves identifying customer personas, mapping touchpoints, analyzing pain points, and designing strategies to enhance the customer experience.
Meet your instructor
Alana Deluty
User Success Manager at Talentsky
I am here to support Talentsky users in profile and workshop development, and to answer any questions you have about our platform. If you have any questions about using Talentsky, you can reach me in Talentsky Chat, or at alana@talentsky.com
About
In this class, we will cover essential strategies for creating and implementing effective customer success programs, focusing on understanding key metrics, mapping customer journeys, and identifying pain points. Participants would learn best practices for program development, effective communication, and engagement techniques. The class would also cover leveraging technology and tools, analyzing customer feedback for continuous improvement, and understanding team roles and collaboration.