roles

Prioritize digital guidance needs based on customer feedback, business needs, and journey alignment. Map customers desired business outcomes to actionable use cases. Identify and develop deep understanding of customer personas across CS segments. Share CS Journey Maps with external departments, with a focus on how to implement customer-driven guidance into product design, marketing, and manufacture.

Led the development of LunaLift’s brand strategy and identity, shaping the company’s human-centred personality and core values to resonate with target audiences. Creative direction of all assets and identity, plus market positioning to align our AI-first SaaS platform with user trust, relatability, and long-term engagement.

In this Apprentice Workshop you will learn how to integrate product design with revenue strategies. Specifically, the Workshop will showcase the balance between the important but slow to scale SaaS model with consumer revenue development through paid user acquisition. This dual channel combination, while very compelling, creates significant product complexities, which will be discussed.

In meetings with Lunafit and Talentsky's Digital Marketing leader, learned how Large Language Model AI (LLM) can be optimized for discovery. This concept is similar to Search Engine Optimization (SEO) developed in the early days of web search, but AI introduces more of a conversational query with users asking broad questions and seeking intelligent answers, very important for Talentsky and up-skilling content discovery.

Develop and conceptualize a comprehensive user experience strategy for the company brand to enhance user satisfaction. Lead design discussions direct the design team.

Developed proprietary algorithms to influence how AI search engines discover content on generative AI platforms including ChatGPT, Gemini, and Perplexity

Guide product development from concept to launch, ensuring alignment with market needs and business goals. Collaborate with cross-functional teams to deliver innovative, high-quality solutions on time and within budget.

Work with CEO on product vision and roadmap, ensuring product goals are met.