Career highlights are in training & customer success. Skilled in project management, curriculum development, live & virtual training delivery, change management & adoption, delivering impactful presentations, and live workshop facilitation. Passionate about creating learning experiences that enable people to maximize productivity and thrive both personally and professionally, Improv, creative writing, music, and bringing a little joy and sunshine into the lives of others.
Baker Communications, Inc.
Facilitator
Huntington, NY, US
Facilitate professional development workshops
Customer Success Manager
New York City, NY, US
Partnered with High Tech Commercial customers to realize the full value of their Salesforce investment. Provided thought leadership to illustrate the power and potential of the Salesforce platform. Guided customers on org strategy, governance and change management standard processes based on customer needs, as well as how to best utilize the complete suite of Customer Success resources. Collaborated with Sales and other internal teams to help customers realize their business goals
Slack
Learning Specialist
San Francisco, CA, US
Learning strategy expert for post-sales services engagements. Partnered with Services, Sales & CS teams and customer to effectively design and develop enablement solutions to support business drivers, strategic goals, and desired outcomes for multiple business units across global audiences. Mentored learning team, extended team, and partners on best practices for optimizing learning methodology, processes, and best practices. Created unique, fun, engaging learning experiences!
