Mentors
Senior Director, EMEA Technical Support
Led by Jean-Séraphin Ky at Snowflake
Provide guidance and direction to Technical Support team in EMEA.
Implement a quality and results based performance program to oversee the quality and accuracy of interactions with customers.
Improve productivity by highlighting deficiencies, recommending changes and improvements to tools, processes, reporting, and employee engagement.
Act as an escalation point to resolve customers questions, concerns, issues, complaints, and disputes.
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